Flashback I’m sure everyone has been in customer service at one point in there life and I’m sure you have a small disregard for customers relating to those cherished moments.     Coming Back To Reality For a software company, one of my clients, they despise the ringing of the phone. They think their customers [...]

I had a meeting with one of my client’s employees and he seemed to only focus on delivering new features and working out stability as time goes by. It brought up an interesting point while attempting to deliver your product to your customer. Where do you draw the lines? When you release new features do [...]

You Already Have What You Want Too often companies short change themselves by neglecting to offer additional, paramount,  and even sine qua non information that could transform their customers’ business. It is very possible that instead of looking for new margins and markets you may already have exactly what your customers need; your knowledge. Diamond [...]