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02 Jun, 2008

Social/New Media Economy Strategy

Posted by: Justin Rasmussen In: Article| Business

Euro/DollarPremise

While reading The Economist and Harvard Business Review I was thinking about social/new media companies and consultants and their relation/strategy towards rising inflation and market recession. With businesses who deal directly with consumers (B2C), how will inflation and a recession affect their consumers? And businesses who work strictly with business (B2B), how will they address the market when their customers put social/new media on the back burner because funds are not available for non-ancillary projects. Or are they missing the point because social/new media is ancillary to every business?

Is Social/New Media Strong Enough?

Have these new industries enough worth to justify spending money when the economy is in a downturn? While inflation rises and recession creeps its way in, many are losing money but for every person who loses money there is another who is making money. Is social/new media that industry? Are these companies/individuals in a place to weather this kind of storm? Has it even been considered? If so, then what changes? I’m sure strategy must change when facing such events. While looking back into history you find that people will resort to only spending money on necessities and small priced escapism. Is our industries addressing these concerns? Or is the economy in a completely different place?

Are We Prepared?

I can’t help but think that many who make their living by being everywhere and helping their customers, whether B2C or B2B, have to adjust their strategy and their plan. Sure we can get everyone at a site or view videos but are those numbers being converted to dollars, or even better euros? I believe that there is a strong case to be made, as Pew Research and Edison Research have stated that now more than ever people would rather give up TV than the internet so isn’t the time prime for our industries to make a move and profit from inflation and a recession. Or is that just false hope? You see the prices going up, you don’t have to be the Fed Chairman to know that the price crunch affects everyone at every level no matter your income bracket. If our industry is not prepared could this time be fatal for us all? If so, how do we come together to help each other rather than compete with each other? It is important that we come together to construct strategies and methodologies that will spurn growth and foreseeable income while eliminating risk. We have to be willing to work together, something that is always hard in emerging industries as it is seen as giving up what is pripreatory, sacred, or safe.

What are your thoughts?

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4 Responses to "Social/New Media Economy Strategy"

1 | Mark

June 2nd, 2008 at 9:42 am

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It depends on the industry and the business’s mission and goals, but I tend to lean on the side that social media, done right, are imperative to success in any economic climate. Consider this Q&A with a small business owner we just posted to our site today, which argues that even the smallest businesses in the most rural areas can benefit from this: http://tinyurl.com/4rpevv

I found your blog through Chris Brogan. Thanks for this great post.

2 | Justin Rasmussen

June 2nd, 2008 at 10:01 am

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@Mark I totally agree with Becky McCray, she continues to help small businesses understand technology and how to use it. But what do you think about businesses who are not “brick and mortar”? The purely exist on the internet, how do they interact similarly with an economic downturn?

3 | Becky McCray

June 2nd, 2008 at 10:41 am

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Hi, Justin. Since I own both a bricks and mortar business and a virtual/internet business, thought I’d wade into the discussion directly.

Watching expenses and building a cushion of cash apply to any business, virtual or physical. We all need some financial breathing room so we can make it through a tight patch without going broke!

To go along with your central point about showing value, on a post by Chris Penn (http://tinyurl.com/2hc9yd) Matthew Ebel left a comment that fits perfectly into your thinking:
“Actually create something worth talking about. Economic tides will rise and fall, but if your product is of superior quality, you’ll rise to the top when the competition is stiffer.”

That goes right along with your point that we need to show that our work generates a return. If we aren’t generating value, we will be hurt by the tightening economy. If we have a track record of measurable success, if we can reference clients who can rave about what we have accomplished with them, if we can make a business case, we can continue to prosper financially.

When times are flush, it sometimes seems like any idiot can make money in whatever industry is the hot new thing. It’s the tough times that separate the performers from the non-performers.

4 | Mark

June 2nd, 2008 at 10:49 am

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Darn, my last, long comment didn’t get posted due to an error.

The gist of my reply was that non “brick-and-mortar” businesses should focus especially hard on using their existing “brand evangelists” — those who really “drink the Kool-Aid” — to turn other repeat customers into brand evangelists. The larger point is that these firms should focus more on making it easy for repeat, happy customers to share their experiences with others, than on getting new business. Not to say that getting new business isn’t important, but recessions mean placing greater focus on using your existing customer base to the best of your ability.

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